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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.

Herzog Transit Services, Inc. is currently seeking Full-time Ticket Agents for the New Mexico Rail Runner Express in Albuquerque, NM. Ticket Agents are responsible for fare and revenue collections on board the New Mexico Rail Runner Express Train system.  Ticket Agents will be based out of Albuquerque and weekend work may be required. 


Duties and Responsibilities:

*This is a non-exhaustive overview of the job duties for this position.

  • Provide excellent customer experience
  • Communication with Customer Service
  • Making on board announcements regarding service disruptions or delays
  • Assisting passengers with train/bus schedules
  • Assisting passengers with ticket purchases both cash and credit
  • Reconcile daily train fare ticket sales
  • Picking up and discarding used newspapers, litter and debris
  • Reporting any safety or security concerns to the Transportation Department
  • Assisting with busing for special events or service interruptions
  • Operating a company vehicle to transport crews
  • Regular and predictable attendance and punctuality are a requirement for this position.
  • Other duties as assigned



  • This is an entry level position.  No experience is necessary.  However, familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.
  • Must have a valid driver’s license


Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review.
  • Maintain valid driver’s license and endorsements as required per position.
  • Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
  • Successfully complete and maintain any required safety certification and testing on an annual basis.


Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.

  • Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
  • Frequent standing for extended periods of time.
  • Frequent walking throughout the duration of work shift.
  • Able to work in conditions with loud noise; work around heavy/moving passenger cars.
  • Requires occasional lifting, stooping, or bending.



  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.



  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.


If you are interested in applying for this position, click the Apply button below.


It is the policy of Herzog Transit Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law