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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.

 

Herzog Technologies. is currently seeking Support Center Representatives in Fort Worth, TX. The Support Center Representative is responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Respond to several Railroads PTC, signal, emergency, and all general inquiry calls.

 

Duties and Responsibilities: 

*This is a non-exhaustive overview of the job duties for this position.

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by users.
  • Walk the users through the problem-solving process.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Effectively receive incoming request for support from internal and external customers regarding signals, railroad crossings and emergencies.
  • Data entry, record events, problems, and their resolution in ticketing systems.
  • Mange inbound and outbound calls in a timely manner.
  • Identify customer’s needs, clarify information, research every issue, and provide solutions and or alternatives.
  • Follow up with users to ensure issue has been resolved.
  • Immediately notify management of unusual occurrences or of calls requiring escalation.
  • Efficiently use a variety of technologies such as Microsoft Active Directory, Exchange, and Office 365 Administration.
  • Ability to work variable shifts.
  • Ability to handle stressed or emergency situations with poise and professionalism.
  • Ability to multitask, set priorities and manage time effectively.
  • Regular and predictable attendance and punctuality are a requirement for this position
  • Adhering to all company policies and procedures
  • Other duties as assigned.

 

Qualifications:

  • High School Diploma or GED.
  • 1-2 years of computer/call center support experience preferred.
  • A+ certification is a plus.
  • Railroad experience is a plus, but not required.
  • Experience with Microsoft Windows, Server, and Office 365.
  • Good understanding of computer systems, mobile and VoIP devices and other technology products.
  • Active Listening and Communication Skills.
  • Works well in team environment.

 

Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review.
  • Subject to pre-employment physical, medical evaluation, and drug screen.
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

 

Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job.

  • Work primarily in an office environment.
  • Frequently sits for extended periods of time.
  • Frequently use a computer keyboard and office related equipment.
  • Requires occasional standing, walking, lifting, stooping or bending.

 

Safety:

  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

 

Benefits:

  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

 

If you are interested in applying for this position click the Apply button below.

 

It is the policy of Herzog Technologies, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.