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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services, and, ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.

 

Herzog Technologies, Inc. is currently seeking Systems Support Center Representatives in Fort Worth, TX.  Herzog Technologies, Inc is a growing company with a great work environment dedicated to the railroad industry. Systems Support Center Representatives will perform duties associated with answering calls, completing phone support tickets and following the issue until resolved. The ideal candidate is one who could support a flexible schedule and work variable shifts.

 

Duties and Responsibilities:

  • Must possess and apply knowledge and skills necessary to perform the duties in a professional and accurate manner, including:
  • Effectively receive incoming requests for support by phone and email from client base.
  • Prioritize work, including support tickets and phone calls.
  • Input, via computer, accurate customer information.
  • Provide exceptional customer service to both internal and external customers.
  • Deal with stressful situations with poise and professionalism, including de-escalation of calls, as needed.
  • Immediately notify Manager of unusual occurrences or of calls requiring escalation.
  • Efficiently use communications technology including Phone, Support Ticket System, Email, etc.
  • Maintain flexibility and resilience towards change.
  • Ability to work variable shifts.
  • Other duties as assigned.

 

Qualifications:

  • High School diploma or equivalent.
  • 3-5 years customer service or call center experience (preferred).
  • Ability to multi-task and solve problems.
  • Strong customer focus.
  • Must have people skills and the ability to work as part of a team.

 

Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review.
  • Subject to pre-employment physical, medical evaluation, and drug screen
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

 

Safety:

  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all. 

 

Benefits:

  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

 

If you are interetd in applying for this position, click the Apply button below.

 

It is the policy of Herzog Technologies, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.