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Herzog companies was founded in 1969 by William E. Herzog as a heavy/highway construction contractor in the Midwest. Herzog now specializes in Railroad Construction, Transit Operation and Maintenance Services, Civil Construction and Railroad Services nationwide. Our team consists of people who are innovators at heart, continuously exploring new ways to improve our products, services and ultimately, the industry. By always challenging ourselves - and each other - to push for more, we keep Herzog at the forefront of the rail industry.

 

TransitAmerica Services, Inc. is currently seeking a Systems Support Specialist in San Jose, CA.  TransitAmerica Services, Inc. is a growing company with a great work environment dedicated to the railroad industry. Systems Support Specialist will perform duties associated with communicating with train crew members, maintenance personnel, and other support staff to perform troubleshooting on PTC (Positive Train Control) systems, signal and communications networks, generating trouble tickets, dispatching resources, tracking issues until resolved, escalation of complex system issues, and generating reports.

 

Duties and Responsibilities:

  • Must possess a good understanding of computer operating systems
  • Must possess strong written and oral communication skills
  • Effectively receive incoming requests for support by radio, phone, and email
  • Prioritize work, including support tickets and phone calls
  • Input, via computer, accurate customer information
  • Provide exceptional customer service to both internal and external customers
  • Deal with stressful situations with poise and professionalism, including de-escalation of calls, as needed
  • Immediately notify management of unusual occurrences or of calls requiring escalation
  • Efficiently use communications technology including phone, radio, support ticket system, email, etc.
  • Maintain flexibility and resilience towards change
  • Ability to work variable shifts
  • Other duties as assigned

 

Qualifications:

  • High School diploma or equivalent
  • Customer service or call center experience preferred
  • 3-5 years’ experience working on information systems, IT networks, or railroad signaling & communications preferred
  • Proven analytical and problem-solving abilities
  • Strong customer focus
  • Experience working in a team-oriented, collaborative environment.

 

Pre-Employment Requirements:

  • Subject to pre-employment background check and motor vehicle report review.
  • Subject to pre-employment physical, medical evaluation, and drug screen
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

 

Safety:

  • TASI/Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

 

Benefits:

  • TASI/Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

 

If you are interested in applying for this position click the Apply button below.

 

It is the policy of TransitAmerica Services. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.